Service Design and Engineering

Professor in charge: Marjo Kauppinen and Marko Nieminen
Extent: Compact (40-45 credits) or long major (55-65 credits). Students taking a compact major also take a minor (20-25 credits). Students taking a long major may include an optional minor in their elective studies.
Abbreviation: SDE

Objectives

Digital services, software, and applications form an integral part of modern everyday life both in working surroundings and in leisure time contexts. Software in large organisations is being used by employees who perform a multitude of tasks. Tiny mobile games are developed for entertaining
people. Understanding customer and user needs are essential in digital service design.

A typical characteristic of contemporary software and service design is its multi-disciplinarity. Core contents of the track include the conceptual and methodological basis for working with customers, users, and other stakeholders throughout digital service development. Teams with varying backgrounds create novel, innovative, and commercially viable concepts and realisations in a collaborative manner. The user-centred and software-engineering methods support these joint design and evaluation activities.

After completing their studies, students can work in industry, design and engineering companies, public organisations as well as in startups as product managers, software developers, user interface and interaction designers, user experience managers, service designers, business analysts, and project managers.

Learning outcomes

In the “service design and engineering” track, students learn to

  1. discover and analyse customer and user needs
  2. combine design techniques from software engineering, service design and user-centred design, and apply them in practice
  3. tailor an efficient design process for the needs of a company and projects
  4. design and implement digital services that create customer and business value
  5. create novel and innovative service concepts in multidisciplinary teams
  6. critically evaluate strengths and weaknesses of service concepts and digital services
  7. build up strong conceptual foundation and well-structured knowledge base for continuous learning

Content and structure

Service Design and Engineering Compact Major 40-45 credits

The compact major of the SDE track consists of two major common courses. In addition to these courses, the Design Project is the only compulsory course. Students can also select courses from the track optional course list. It is strongly recommended that students also participate in the Portfolio course in Software and Service Engineering (CS-E4920). Combined with personal discussions with responsible professors of the track, this course supports students in finding their individual study and career profile.

It is also strongly recommended that students also select Aalto Service Minor. Aalto Service Minor provides a broad and multidisciplinary basis for digital service development. Students taking the SDE track and wanting to focus on entrepreneurship are recommended to take the Aalto Ventures Program as part of their elective studies.

Major common courses (10 credits)

CODE

NAME

CREDITS

PERIOD

CS-C3150

Software Engineering *

5

I-II, III-IV

CS-E4900 User-centred Methods for Product and Service Design 5

I-II

Track compulsory course (10 credits)

CODE

NAME

CREDITS

PERIOD

CS-E5200

Design Project

10

III-IV

Track optional courses (20-25 credits)

CODE

NAME

CREDITS

PERIOD

CS-E4920

Portfolio in Software and Service Engineering

1-5

I-V

CS-E5000

Seminar in Software and Service Engineering

5

I-II, III-V

CS-E5001 Research Seminar in Software and Service Engineering 5 I-II, III-V
CS-E5210

Usability Evaluation

5

IV-V

CS-E5220

User Interface Construction

5

II

CS-C3180

Software Design and Modeling*

5

I-II

CS-E4930 Software Processes and Projects

5

IV-V

CS-E4940

Requirements Engineering

5

III-V

CS-E4950

Software Architectures

5

III-IV

CS-E4960

Software Testing and Quality Assurance

5

I-II

CS-E5005 Research Methods in Software and Service Engineering

5

I-II

 

In addition to the above, courses from the other tracks of the SSE major can be included as optional courses. Also other optional courses can be included per agreement with a professor in charge of the track.

 

 

* If any of these courses have been taken as part of the B.Sc. studies, they can be substituted with any elective courses of the track. In the case the student has taken similar courses at another institution, the professor should be contacted for discussing possible substitutions.

Aalto Service Minor (20-25 credits)

Aalto Service Minor is offered to all Aalto master's students who want to get a broad, multidisciplinary general knowledge on services. After completing the minor, the student has a general knowledge of how to manage, operate, design, and develop services and service business
successfully. The student has acquired a service-oriented mindset and experience of working in an interdisciplinary manner with students from different disciplines.

CODE

NAME

CREDITS

PERIOD

Compusory

     

TU-E2000

Aalto Introduction to Services P

3-6

I

Optional courses
Pick and choose enough to fulfill minor requirements. Choose at leat two courses from the following core courses:

TU-E2012

Service operations Management

5

III-IV

MUO-E3008

Designing  for Services

5 or 10

III

CS-E4900

User-Centered Methods for Product and Service Design

5

I-II

CS-E5310

ICT Enabled Service Business and Innovation

5

I-II

37E00100

Information Economy

6

IV

37E08000

Service Business Models

6

IV

37E00600

Hackathon Project

6

II

If necessary, choose from the courses listed below to reach total credit requirement. The courses listed below can be included in the minor without separate approval (NOTE: acceptance to Aalto Service Minor does not guarantee that you will be accepted to these courses):

37E01500

Project Management and Consulting Practice (Not lectured 2017-2018)

6

 

37E4400

Critical Issues in Information Systems Research (varying content)

6

V

TU-E2110

Innovation in Operations and Services

3-5

III-IV

TU-E3121

People in Service Operations

5

II

23C550

Services Marketing

6

III

 

Service Design and Engineering Long Major 55-65 credits

The long major of the SDE track consists of two major common courses. In addition to these courses, the Design Project is the only compulsory course. Students can also select courses from the track optional course list. It is strongly recommended that students also participate in the
Portfolio course in Software and Service Engineering (CS-E4920). Combined with personal discussions with responsible professors of the track, this course supports students in finding their individual study and career profile.

Students selecting the long major focus on various aspects of digital service design including user-centred design, business and customer analysis combined with software engineering. Students of the long major have the possibility to tailor the major personally in collaboration with
their supervising professor. Additionally, the long major lays a proper foundation for doctoral studies in the field.

Students taking the SDE track and wanting to focus on entrepreneurship are recommended to take the Aalto Ventures Program as part of their elective studies.

Major common courses (10 credits)

CODE

NAME

CREDITS

PERIOD

CS-C3150

Software Engineering *

5

I-II, III-IV

CS-E4900 User-centred Methods for Product and Service Design 5

I-II

 

Track compulsory course (10 credits)

CODE

NAME

CREDITS

PERIOD

CS-E5200

Design Project                                                        

10

III-IV

 

Track optional courses (Select 35-45 credits from the following:)

CODE

NAME

CREDITS

PERIOD

CS-E4920

Portfolio in Software and Service Engineering            

1-5

I-V

CS-E5000

Seminar in Software and Service Engineering

5

I-II, III-V

CS-E5001

Research Seminar in Software and Service Engineering

5

I-II, III-V

CS-E5210

Usability Evaluation

5

IV-V

CS-E5220

User Interface Construction

5

II

CS-C3180

Software Design and Modeling*

5

I-II

CS-E4930

Software Processes and Projects

5

IV-V

CS-E4940

Requirements Engineering

5

III-V

CS-E4950

Software Architectures

5

III-IV

CS-E4960

Software Testing and Quality Assurance

5

I-II

CS-E5005 Research Methods in Software and Service Engineering   5 I-II
CS-E5004 Individual Studies in Software and Service Engineering 1-10 Agreed with the teacher
CS-E5002 Special Course in Software and Service Engineering 1-10 varies
CS-E5100 Introduction to IT Business and Venturing 2 I-II
CS-E5110 Management of a Technology Venture 6 II
CS-E5300 Enterprise Systems Architecture 5 I
CS-E5310 ICT Enabled Service Business and Innovation 5 I-II
CS-E5370 Law in Digital Society 5-6 IV
CS-E5340 Introduction to Industrial Internet 5 IV

In addition to the above, courses from the other tracks of the SSE major can be included as optional courses. Also other optional courses can be included per agreement with a professor in charge of the track.

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