Information and Service Management

Programme description

Information based services are seen by the European Union as the primary growth area of advanced economies. The Master’s degree programme in Information and Service Management (ISM) is perfectly positioned to train future information workers that are able to develop and manage these services. The interdisciplinary nature and emphasis on data analysis and project management provides students with skills of analysing the ever-growing supply of information and new technologies and managing electronic business operations.

The content and focus of the programme differs according to its three elective areas of specialization: Business Analytics, Information Systems Science and Logistics and Service Management.

The focus of Business Analytics is on the increasingly important skills to manage and analyse the rapidly growing supply of information. The main themes include management decision making, risk control (e.g. hedging financial risks), incentives in organizations, production systems, market analysis, and exploitation of new technologies as well as developing and launching new products. This focus area provides a broad general view of the different business functions and their interactions. The aim is to use effectively the modern managerial tools, such as quantitative models and information technology, in solving practical business problems.

The focus of Information Systems Science is on managing and developing business processes using information systems and networks. Topics include business information systems, e-commerce as well as software business and their strategic applications. The aim is efficient management of information resources and the skilful implementation of information systems applying technology which best supports the particular business needs.

The focus of Logistics and Service Management is on providing students with the capabilities to manage and develop companies’ production, distribution, supply, purchasing and service operations. Topics include supply chain management in various operating environments, service development and operations, inventory management models and policies, quality management and different business models. This focus area prepares students for the challenges of the network economy and gives the ability to control and design complex logistics chains and to apply project management skills to various environments.

Learning outcomes

Students in the Master’s degree programme in Information and Service Management learn:

  • data analysis, business intelligence, ability to use and develop it in organizations;
  • quantitative and data driven marketing;
  • analysis and development of business models for digital and service business;
  • leading people and projects;
  • services development and analysis; and
  • design research.

Career prospects

The programme allows students to choose between more consulting and management oriented or more quantitative and analytically oriented concentrations and combine studies from the different areas. According to recent Forbes study on employability of graduates the information systems, statistics and math majors are most sought after and the new data-driven market makes math skills, particularly statistics, very important.

The quantitative data analysis skills are one of the growth areas in the next few years. Our graduates typically find jobs very easily, and for example information systems majors have some of the highest starting salaries of all business majors according to both Finnish and international studies.

Typical jobs:
Analyst, business intelligence
Consultant, information based services development
Project manager
Logistics manager

Programme director

Professor Matti Rossi

Programme committee

Matti Rossi, Virpi Tuunainen, Markku Kuula, Merja Halme, Tomi Seppälä, Ville Hallavo, Pirkko Lahdelma , Antti Nurmi and Outi Somervuori and two student representatives

Additional Information

Department of Information and Service Economy website

Degree requirements 120 cr

1. Programme studies 84 cr

Common advanced studies 18 cr

Choose 3 courses from the following:

27E02000

Models in Marketing

6 cr

III

37E00100

Information Economy

6 cr

III

37E01500

Project Management and Consulting Practice

6 cr

II

TU-22.1309

Aalto Introduction to Services P

6 cr

I

The remaining course can be included in advanced specialisation studies.

Advanced specialisation studies 66 cr

Mandatory studies 42 cr

57E00500

Capstone: Business Intelligence

6 cr

IV

57E99901

Master’s Thesis

30 cr

 

57E99905

Master’s Thesis Seminar

6 cr

I-II, III-V

57E99903

Maturity Test

0 cr

 


Elective studies 24 cr
Choose one area of specialization A, B or C.

A. Business Analytics

At least 2 courses from the following:

27E01000

Decision Making and Choice Behavior

6 cr

I

27E02000

Models in Marketing1)

6 cr

III

30E00400

Simulation

6 cr

I

1) Cannot be included into both common advanced studies and elective studies.

Choose the rest from the following:

27E20100

Database Marketing

6 cr

I

30E00800

Time Series Analysis

6 cr

IV-V

35E00100

Service Operations and Strategy

6 cr

I

35E00300

Product and Inventory Management

6 cr

III

35E00400

Coordination of Supply Chains

6 cr

II

35E00500

Quality Leadership

6 cr

IV

35E00800

Intellectual Property Rights

6 cr

I

37E00300

ICT Enabled Business Process Development

6 cr

I

37E01600

Data Resources Management

6 cr

**)

cs0022

Values in Design

6 cr

**)

57E09100

Student Project2)

6 cr

 

20E00100

Student Business Project2)

6 cr

 

 

Studies at another Department or Aalto School3)

6 cr

 

**) not lectured 2013-2014
2) Suitability for ISM programme elective is determined on a case-by-case basis and must be approved before the project begins. General requirements: the project must be conducted in English. Please contact the faculty for details.
3) Must be approved by the programme director.

B. Information Systems Science

At least 2 courses from the following:

37E00200

Strategic Information Technology Management

6 cr

II

37E00300

ICT Enabled Business Process Development

6 cr

I

37E01600

Data Resources Management

6 cr

**)


Choose the rest from the following:

27E01000

Decision Making and Choice Behavior

6 cr

I

27E02000

Models in Marketing

6 cr

III

27E20100

Database Marketing

6 cr

I

30E00400

Simulation

6 cr

I-II

35E00100

Service Operations and Strategy

6 cr

I

35E00300

Product and Inventory Management

6 cr

III

35E00400

Coordination of Supply Chains

6 cr

II

35E00500

Quality Leadership

6 cr

IV

35E00800

Intellectual Property Rights

6 cr

I

37E01000

Current Topics in Information Systems Science

6 cr

I

37E01400

Essential Literature in Information Systems Science, book exam

6 cr

II, III, V

37E01700

Aalto Service Experience

6 cr

II

37E44000

Critical Issues in Information Systems Research

6 cr

V

cs0022

Values in Design

6 cr

**)

57E09100

Student Project1)

6 cr

 

20E00100

Student Business Project1)

6 cr

 

 

Studies at another Department or Aalto School2)

6 cr

 

**) not lectured 2013-2014
1) Suitability for ISM programme elective is determined on a case-by-case basis and must be approved before the project begins. General requirements: the project must be conducted in English. Please contact the faculty for details.
2) Must be approved by the programme director.

C. Logistics and Service Management

At least 2 courses from the following:

35E00300

Product and Inventory Management

6 cr

III

35E00400

Coordination of Supply Chains

6 cr

II

35E00500

Quality Leadership

6 cr

IV


Choose the rest from the following:

27E01000

Decision Making and Choice Behavior

6 cr

I

27E02000

Models in Marketing

6 cr

III

27E20100

Database Marketing

6 cr

I

30E00400

Simulation

6 cr

I

35E00100

Service Operations and Strategy

6 cr

I

35E00700

Packaging and Warehousing Technologies

6 cr

II, IV, V

35E00800

Intellectual Property Rights

6 cr

I

37E00300

ICT Enabled Business Process Development

6 cr

I

37E08000

Service Business Models

6 cr

IV

cs0022

Values in Design

6 cr

**)

57E09100

Student Project1)

6 cr

 

20E00100

Student Business Project1)

6 cr

 

 

Studies at another Department or Aalto School2)

6 cr

 

**) not lectured 2013-2014
1) Suitability for ISM programme elective is determined on a case-by-case basis and must be approved before the project begins. General requirements: the project must be conducted in English. Please contact the faculty for details.
2) Must be approved by the programme director.

2. Minor studies 24 cr

3. Electives 12 cr

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