Information and Service Management

Programme description

Information based services are seen by the European Union as the primary growth area of advanced economies. The Master’s degree programme in Information and Service Management (ISM) is perfectly positioned to train future information workers that are able to develop and manage these services. The interdisciplinary nature and emphasis on data analysis and project management provides students with skills of analysing the ever-growing supply of information and new technologies and managing electronic business operations.

The content and focus of the programme differs according to its three elective areas of specialization: Business Analytics, Information Systems Science and Logistics and Service Management.

The focus of Business Analytics is on managing and analyzing the rapidly growing volume and variety of data available, to be utilized for business, technology and competitive intelligence. Managerial themes of the resulting data-driven decision-making include consumer analyses in traditional and digital markets, risk control (e.g. financial risk management), and exploitation of new technologies for developing and launching new products and services. The aim is to solve practical business problems by effectively utilizing modern managerial tools ranging from quantitative models, and Information and Communication Technologies (ICT) to various techniques for analyzing big, open, and company-owned data.

The focus of Information Systems Science is on managing and developing business processes using information systems and networks. Topics include business information systems, e-commerce as well as software business and their strategic applications. The aim is efficient management of information resources and the skilful implementation of information systems applying technology which best supports the particular business needs.

The focus of Logistics and Service Management is on providing students with the capabilities to manage and develop companies’ production, distribution, supply, purchasing and service operations. Topics include supply chain management in various operating environments, service development and operations, inventory management models and policies, quality management and different business models. This focus area prepares students for the challenges of the network economy and gives the ability to control and design complex logistics chains and to apply project management skills to various environments.

Learning outcomes
Students in the Master’s degree programme in Information and Service Management learn:

  • data analysis, business intelligence, ability to use and develop it in organizations;
  • quantitative and data driven marketing;
  • analysis and development of business models for digital and service business;
  • leading people and projects;
  • services development and analysis; and
  • design research.

Career prospects
The programme allows students to choose between more consulting and management oriented or more quantitative and analytically oriented concentrations and combine studies from the different areas. According to recent Forbes study on employability of graduates the information systems, statistics and math majors are most sought after and the new data-driven market makes math skills, particularly statistics, very important.

The quantitative data analysis skills are one of the growth areas in the next few years. Our graduates typically find jobs very easily, and for example information systems majors have some of the highest starting salaries of all business majors according to both Finnish and international studies.

Typical jobs:
Analyst, business intelligence
Consultant, information based services development
Project manager
Logistics manager

Programme director
Professor Virpi Tuunainen

Programme committee
Markku Kuula, Matti Rossi, Merja Halme, Johanna Bragge, Elli Hämäläinen, Pirkko Lahdelma, Janne Pihkala, Kaisa Salakka and two student representatives.

Additional Information
Department of Information and Service Economy website

Degree requirements 120 cr

1. Programme studies 84 cr

Common advanced studies 18 cr

Choose 3 courses from the following:

30E02000

Business Decisions 2

6 cr

III

37E00100

Information Economy

6 cr

IV

35E00100

Service Operations and Strategy

6 cr

II

TU-E2000

Aalto Introduction to Services P

6 cr

I

The remaining course can be included in advanced specialisation studies.

Advanced specialisation studies 66 cr

Mandatory studies 42 cr

 

20E00200
or
CS-E5200

Capstone* (Choose one):

Hackathon

Design Project

 

6 cr

10 cr

 

II

III-V

57E99910

Master’s Thesis

30 cr

 

57E99905

Master’s Thesis Seminar

6 cr

I-II, III-V

57E99903

Maturity Test

0 cr

 

*) Credit transfer and capstone course: With legitimate grounds (e.g. exchange studies abroad, serious illness – working life and its restraints is not considered a legitimate reason to not complete the capstone course), the student can apply for a credit transfer for a capstone course. However, as a deviation from the common process of credit transfer at the School of Business, the application for credit transfer must be submitted before completing the course represented to substitute the capstone course at the School of Business. The credit transfer should be applied for according to the credit transfer instructions depicted at Into: https://into.aalto.fi/display/enmasterbiz/Credit+transfer. Based on the credit transfer application, the teacher in charge of the capstone course will decide whether the learning goals for the capstone course can be fulfilled by completing the course the student has represented to substitute the capstone course.


Elective studies 24 cr
Choose one area of specialization A, B or C.

A. Business Analytics

Mandatory for all students:

30E03000

Data Science for Business I

6 cr

IV


Choose the rest from the following:

27E02000

Models in Marketing

6 cr

III

27E20100

Database Marketing

6 cr

I

27E01000

Decision Making and Choice Behavior

6 cr

II

30E00300

Productivity and Efficiency Analysis

6 cr

*)

30E00400

Simulation

6 cr

I-II

30E00800

Time Series Analysis

6 cr

IV-V

37E00200

Strategic Information Technology Management

6 cr

II

37E01600

Data Resources Management

6 cr

III

57E09100
or
20E00100

Student Project 1)

Student Business Project 1)

6 cr

6 cr

 

 

Studies at another Department or Aalto School 2)

6 cr

 

1) Suitability for ISM programme elective is determined on a case-by-case basis and must be approved before the project begins. General requirements: the project must be conducted in English. Please contact the faculty for details.
2) Must be approved by the programme director.
*) Not lectured 2016-2017.

B. Information Systems Science

At least 2 courses from the following:

37E01500

Project Management and Consulting Practice

6 cr

IV

37E00300

ICT Enabled Business Process Development

6 cr

I

37E01600

Data Resources Management

6 cr

III


Choose the rest from the following:

27E02000

Models in Marketing

 6 cr

 III

27E20100

Database Marketing

6 cr

I

30E00400

Simulation

6 cr

I-II

57E00500

30E03000

Business Intelligence

Data Science for Business I

6 cr

6 cr

V**

IV

35E00100

Service Operations and Strategy

6 cr

II

35E00300

Product and Inventory Management

6 cr

I

35E00400

Coordination of Supply Chains

6 cr

IV

35E00500

Quality Leadership

6 cr

III

35E00800

Intellectual Property Rights

6 cr

II

37E01000

Current Topics in Information Systems Science

6 cr

V

37E01400

Essential Literature in Information Systems Science, book exam

6 cr

II, III, V

37E01700

Aalto Service Experience

6 cr

*)

37E44000

Critical Issues in Information Systems Research

6 cr

V

57E09100
or
20E00100

Student Project 1)

Student Business Project 1)

6 cr

6 cr

 

 

Studies at another Department or Aalto School 2)

6 cr

 

*) Not lectured 2016-2017

**) Students may include only one of these in their degree 57E00500 or 37E00550 Business Intelligence. Starting from 2016-2017 Business Intelligence is no longer a capstone course.
1) Suitability for ISM programme elective is determined on a case-by-case basis and must be approved before the project begins. General requirements: the project must be conducted in English. Please contact the faculty for details.
2) Must be approved by the programme director.

C. Logistics and Service Management

At least 2 courses from the following:

35E00300

Product and Inventory Management

6 cr

I

35E00400

Coordination of Supply Chains

6 cr

IV

35E00500

Quality Leadership

6 cr

III


Choose the rest from the following:

35E08000

Service Business Models

 6 cr V

27E02000

Models in Marketing

6 cr

III

27E20100

Database Marketing

6 cr

I

30E00400

Simulation

6 cr

I-II

30E03000

Data Science for Business

6 cr

IV

35E00100

Service Operations and Strategy

6 cr

I

35E00600

Operations Control

 6 cr

 

35E00700

Packaging and Warehousing Technologies, book exam

6 cr

I, II, III, IV, V

35E00800

Intellectual Property Rights

6 cr

II

37E01500

Project Management and Consulting Practice

6 cr

IV

37E01600

Data Resources Management

6 cr

III

37E00300

ICT Enabled Business Process Development

6 cr

I

57E00500

Business Intelligence

6 cr

V*

57E09100
or
20E00100

Student Project 1)

Student Business Project 1)

6 cr

6 cr

 

 

Studies at another Department or Aalto School 2)

6 cr

 

*) Students may include only one of these in their degree 57E00500 or 37E00550 Business Intelligence. Starting from 2016-2017 Business Intelligence is no longer a capstone course.

1) Suitability for ISM programme elective is determined on a case-by-case basis and must be approved before the project begins. General requirements: the project must be conducted in English. Please contact the faculty for details.
2) Must be approved by the programme director.

2. Minor studies 24 cr

Due to the wide multidisciplinary nature of the programme, no minor studies structure is proposed. Students should choose a minor that compliments their academic profile. Please note that it is not possible to take ISM as a minor.

Minor Studies are chosen from relevant business school disciplines, from other study modules at Aalto University or other available minor studies programmes, for instance, based on studies in a foreign university as an exchange student.   Students must complete the minor studies module to complete the degree. The following options are available:

1. minor studies offered by the Aalto University School of Business, see study guide for options.

2. minor studies offered by one of the official partner universities of the Aalto University School of Business student exchange programme, or an equivalent foreign university. Please see Internalisation and studies abroad for more information.

3. minor studies from other schools of the Aalto University. Please see Aalto Minors guide and internal mobility for more information.

4. minor studies at another Finnish university, as a JOO student. The JOO agreement allows a degree student at a Finnish University to apply for a temporary study right at another Finnish university. Please see JOO-Studies for more information.

3. Electives 12 cr

Master's degree includes 12 ECTS credits of Electives. Elective studies (12 cr) can be any studies regardless of the course level (A, C, D or E-level courses). This can consist of for example:

  • additional studies in the degree programme
  • additional studies in the minor study module
  • language and communication studies
  • studies at another Aalto University School
  • studies at another university through the flexible study right agreement (JOO studies)
  • internship (6 cr).

More information is provided under the titles Language and communication studies and Internship.

 

TIMING OF THE STUDIES

The normative duration of the Master's degree (120 ECTS) is two years of full-time studying.
When planning your studies, note that most of the courses are lectured only once a year.

The following courses are recommended for the second year:

  • Capstone (Hackathon or Design Project)
  • Master's Thesis Seminar
  • Master's Thesis
  • Maturity Test

Here you will find an example of the study plan for students who specialize in business analytics.
Personal changes to the schedule are very likely, based e.g. on the selected specialization area!

 

1st year
(60 ECTS)

 

2016-2017

 

Fall semester

 

I period

  • Aalto Introduction to Services 6 ECTS
  • Database Marketing 6 ECTS

 

II period

  • Service Business Models 6 ECTS
  • Minor studies / electives 6 ECTS

 

Spring semester

 

III period

  • Business Decisions 2   6 ECTS
  • Data Resources Management 6 ECTS

 

IV period

  • Data Science for Business 6 ECTS
  • Minor studies / electives 6 ECTS

 

V period

  • Minor studies / electives 12 ECTS

 

 

2nd year
(60 ECTS)

 

2017-2018

 

Fall semester

 

I period

  • Thesis Seminar & Thesis
  • Minor studies / electives 6 ECTS

 

II period

  • Thesis Seminar & Thesis
  • Minor studies / electives 6 ECTS

 

NB: Students going for exchange aim to complete all the courses (except minor courses) in three semester.
It is recommended to place exchange studies to the 2nd fall semester.

 

Spring semester

 

III period

  • Thesis
  • Minor studies / electives 6 ECTS

 

IV period

  • Thesis
  • Minor studies / electives 6 ECTS

 

V period

  • Thesis
  • Maturity test

 

Graduation on June 2018

 

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